Mail all forms to Salem Municipal 911 Coordinator Captain John Jodoin Salem Police Department, Margin Street, Salem MA. If you have any questions please call Captain Jodoin at the Salem Police Department 1-978-744-0171.
Massachusetts Enhanced 9-1-1
"Save a Life, Stop a Crime, Report a Fire"
On December 11, 1990 Legislation was enacted to provide statewide enhanced 9-1-1 telephone service in Massachusetts. That Legislation established the Statewide Emergency Telecommunications Board (SETB) who is responsible to coordinate and effect the implementation of enhanced 9-1-1, and administer its services for the Commonwealth. The SETB is also responsible for promulgating the rules and regulations for the administration of enhanced 9-1-1.
The Enhanced 9-1-1 (E9-1-1) system automatically displays the address of the emergency caller and the telephone number at that location on a screen at the 911 Communications Center. The department that first receives the emergency call is called a Public Safety Answering Point (PSAP). In Massachusetts there are 270 PSAP's, some of which are regional and answer calls for more than one community.
The E9-1-1 program in Massachusetts is funded through a surcharge on the telephone accounts of Massachusetts citizens. The Massachusetts 9-1-1 System is considered one of the best in the country because of its redundancy. All persons that operate the 9-1-1 system are required to be certified through the SETB training program.
Disability Indicator Program -
The disability indicator program is voluntary for both the community and it's residents. The disability indicator form was created by a group of several different organizations representing the mobility, hearing, speech and sight impaired communities.
The information provided on the disability indicator form enables a special code to appear on the 911 call takers screen which alerts the call taker that a person residing at that address may require special assistance during an emergency. more...
Red E. Fox Costume Rental
The Red E. Fox walk around costume makes it possible to bring the 9-1-1 mascot to life for children of all ages! Why not "invite" him to your next community event?
The costume, with all accessories including holster phone and visor "shades," fits any individual of average build between 5'7" and 6' tall. Made of brown and white washable fur, the costume is a big hit!
The costume may be worn for 20-30 minutes at a time to teach children and adults the proper way to use 9-1-1 to save lives. For more information about how to borrow the Red E. Fox costume please contact Noelle.merchant@state.ma.us
**Red E. Fox is to be used only for public education purposes and may not appear at commercial events or occasions without a specific 9-1-1 public education purpose.**
Red E. Fox in Burlington for National Night Out
Hopkinton "Make a Difference Day" 2006
Click here for 9-1-1 calling tips for kids
SETB Public Education materials
NEW 9-1-1 FOR KIDS MATERIALS NOW AVAILABLE!!!
The SETB now has 9-1-1 for Kids coloring books, pencils, erasers and rulers available to all PSAPs. If you would like to order any of these materials please complete the order form below.
The SETB has a number of public education materials available to state and local government agencies. If you would like to order materials please complete the following order form and return to the SETB. For questions regarding our public education program, please contact Noelle Merchant at 508-828-2911 or noelle.merchant@state.ma.us
© 2007 Commonwealth of Massachusetts
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