PRESS RELEASE FOR MORE INFORMATION CONTACT:
FOR IMMEDIATE RELEASE JASON SILVA, CHIEF OF STAFF
AUGUST 6, 2010 (978) 744-9595 ext. 5603
Second Salem survey shows residents happy with City services
Over 1,000 residents logged on and provided feedback on current City services, future goals, quality-of-life issues and the customer service City employees have provided.
“It’s great to see that residents continue to be satisfied with City services and support important initiatives for the City, like expanding our business community and looking for ways to be more energy efficient,” said Mayor Kimberley Driscoll. “These survey results are also helpful because they show us areas we can continue to work on and improve.”
When it comes to saving money, the majority of survey takers did not support cutting City services or instituting a City-wide trash fee, but nearly 40% said they would support a restructuring of employee health and pension benefits.
The survey also asked residents how they get in touch with City employees. Nearly 80% of respondents place calls to the City for information or services, followed by 47% who make an in-person visit and nearly 39% who send an email. The majority of survey participants reported City staff to be courteous and helpful. When it comes to finding out about special events and emergencies, most get information through the City’s Connect-CTY notification system.
“Thanks to all the residents who took the time to fill out the survey, we can use this information to better communication between the City and residents and to shape future goals and plans,” said Mayor Driscoll.
To see the full results of the 2010 Salem Resident Survey, click here.
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