Question: How can I make changes to the information on my water/sewer bill?
Answer: Contact the Water Department directly by calling 978-745-9595, fax the information to 978-745-0349 -Attention Water Department, or used the attached form and email the information to jrose@salem.com. Please note that you must contact the Water Department directly for final readings, you cannot use this form.
Q: What should I do if my water is brown?
A: Run your cold water until the water is clear.
Q: Does the City of Salem allow payment plans for their water/sewer bills?
A: No.
Q: How do I purchase new meters?
A: Contact the Water Department.
Q: How may I obtain a rain barrel?
A: Contact the Department of Public Works, located at 5 Jefferson Avenue. They may be reached at 978-744-3302. As of November 7, 2007, the cost of a rain barrel is $57.00. Checks may be made payable to the City of Salem.
Q: Why didn't I get my discount?
A: In order to take advantage of the 10% water discount for residential accounts, the City Collector's Office must receive payment within 15 days of bill date.
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