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Water & Sewer
Contact TypeContact Information
Contact:
Business Manager
Asst. Water Registrar
Address:
120 Washington Street - 4th Floor
City Hall Annex Building
Salem , MA  01970
Phone:
(978) 619-5674
Fax:
(978) 745-0349
 
Additional Links:
Link to PageLink to PageLink to Page
The City of Salem receives its drinking water from the Ipswich River and three reservoirs: Wenham Lake, Putnamville, and Longham.  This water goes to a filtration plant, run by the Salem and Beverly Water Supply Board, located in Beverly, Massachusetts.  There, the water is treated to remove naturally occurring impurities as required by federal law; and the water is delivered to pumping stations owned by Salem.  Currently Salem uses about 1.9 billion gallons of drinking water per year. Please refer to the Water Qaulity Window above for our most recent water quality data.    

The Salem Water Department is responsible for billing each household and commercial account in the City, and also resolving billing questions, and meter replacement.

This Department receives grants to help promote water conservation.  In early 2007, the City received a number of water conservation devices that were distributed free to residents on a first come first serve basis.  We have recently purchased some additional devices that are now available to the general public at cost, and can be purchased by check, made out to the City of Salem, at 120 Washington Street, 4th floor.

The types of questions we can help you with include:

Why is the City currently liening water bills and how will this affect my bill?
Questions on water and sewer bills (final readings, history, estimates, usage, etc.)
Brown water questions (run cold water until it runs clear)
Do we allow payment plans?  (no)
How can I read my meter? (like a 6 digit carodometer)
Why didn’t I get my discount? (only on water portion, must pay before the date noted on the bill)
How do I purchase new meters? (Contact the Water Dept. - you must pay by check)
Why did I get an estimated bill?
How can I fix my leaky meter?

Other water related questions that can be answered at Department of Public Works, 978-744-3302, include:

Why don’t I have any water?
There is a water leak in my street, what should I do?
Hydrant Flushing?
Brown water questions?
How can I shut off/turn on my water?

 
Salem City Hall 93 Washington Street, Salem, MA 01970
Phone: 978-745-9595
   City Hall Hours of Operation: Monday, Tuesday & Wednesday 8AM - 4PM Thursday 8AM - 7PM Friday 8AM - 12PM
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